General Visitor Policies

1. Ticket Entry

• Please have your ticket ready for scanning upon entry. For your convenience, digital tickets are accepted. Re-entry is not permitted, so plan accordingly.

2. What to Leave at Home

• To ensure everyone’s safety, items such as weapons, large bags, outside food or drinks, and illegal substances are not allowed inside. Enjoy a stress-free visit by traveling light!

3. Bag Guidelines

• We allow small bags and clear bags only. All bags will be checked upon arrival to keep the arena secure.

4. Respectful Behavior

• We’re all here to have a great time! Please be courteous to fellow guests and staff. Disruptive behavior may result in removal from the event.

1. Plan Ahead for Events

• Our most popular events sell out fast! Book your tickets early and arrive 30 minutes before the start time to avoid long lines.

2. Stay Hydrated and Fueled

• Food and beverages are available at our on-site concessions. Outside food is not permitted, but we offer a variety of options to suit your taste.

3. Accessibility for All

• The arena is fully accessible, with designated seating, restrooms, and parking for guests with disabilities. Let us know if you need additional assistance when you arrive!

4. Lost and Found

• If you lose something during your visit, stop by our security desk or contact us after the event. We’ll do our best to reunite you with your belongings.

1. Quick and Easy Security Screening

• For everyone’s safety, all guests will pass through metal detectors, and bags will be checked. Our staff works hard to make the process fast and smooth!

2. Emergency Procedures

• Your safety is our top priority. In case of an emergency, follow the directions of our staff, and refer to the clearly marked evacuation routes.

3. Responsible Drinking

• Guests aged 21+ with valid ID can enjoy alcoholic beverages. Please drink responsibly to ensure everyone has a great time.

4. Health and Cleanliness

• We maintain strict cleanliness standards to ensure a comfortable environment for all. Hand sanitizing stations are located throughout the arena for your convenience.

1. Protect Our Venue

• Help us keep the arena in top shape by handling it with care. Please report any accidental damage to staff immediately.

2. Easy AV Access

• For events with special audio-visual needs, we provide professional support. Let us enhance your experience with top-notch tech!

3. Enjoy Decorating Your Space

• Make your event special, but please avoid using confetti, glitter, or adhesives. Staff will guide you on allowed décor for your celebration.

1. Convenient Parking

• Parking is available close to the arena on a first-come, first-served basis. Accessible and VIP parking is also available with permits.

2. Rideshare Made Easy

• Designated rideshare zones near the main entrance make pickups and drop-offs simple.

3. Arrive Stress-Free

• Plan your arrival early to find the best parking and get settled before the event begins.

• Stay connected with free high-speed Wi-Fi throughout the arena. Simply select the network “Grandview_Arena_Guest” and follow the prompts to log in.

• Enjoy a variety of food and beverage options at our concession stands, offering everything from classic snacks to gourmet treats. Vegetarian and gluten-free options are available.

Grab souvenirs, event merchandise, or team gear from our official merchandise kiosks.

• Need to recharge? Phone charging stations are available in designated areas near the entrance.

• Have questions or need help? Our Guest Services team is here to assist. Look for their desk near the main entrance or approach any of our friendly staff.